Katakarra Online Shopping Ltd - Cancellation Policy

Effective Date: [1st December, 2023]

Thank you for choosing Katakarra Online Shopping Ltd. Our cancellation policy is designed to provide clarity and transparency in the event you need to cancel an order. Please review the following terms

1. Order Cancellation

1.1 Cancellation Period

You may cancel your order within 24 hours of placing it. After this period, orders are processed, and cancellation may not be possible.

1.2 Cancellation Process

To cancel an order, log in to your Katakarra account and navigate to your order history. If within the specified cancellation period, you will find an option to cancel the order. Alternatively, contact our customer support team at support@katakarra.com for assistance.

2. Cancellation Fees

2.1 No Cancellation Fees

Katakarra does not charge cancellation fees within the specified cancellation period.

2.2 Special Cases

In exceptional circumstances, such as product unavailability or pricing errors, Katakarra reserves the right to cancel orders without imposing any cancellation fees.

3. Refund for Cancelled Orders

3.1 Refund Process

If the cancellation is successful within the specified period, any payment made for the cancelled order will be refunded to the original payment method.

3.2 Timeline for Refunds

Refunds for cancelled orders will be processed within [number of days, e.g., 14 days] from the date of cancellation confirmation.

4. Order Modifications

4.1 Modification Requests

If you wish to modify an order (change of product, quantity, etc.), please contact our customer support team at support@katakarra.com. Order modifications are subject to approval and may be treated as a cancellation and a new order.

5. Unavailability or Pricing Errors

5.1 Cancellation by Katakarra

In cases of product unavailability or pricing errors, Katakarra reserves the right to cancel orders. In such instances, a full refund will be issued to the original payment method.

6. Contact Us

If you have any questions or concerns about our cancellation policy, please contact our customer support team at support@katakarra.com.

Thank you for choosing Katakarra Online Shopping Ltd. We appreciate your understanding and cooperation as we strive to provide you with the best shopping experience.