Katakarra Online Shopping Ltd - Return Policy

Effective Date [1st December, 2023]

Thank you for choosing Katakarra Online Shopping Ltd. Our return policy is designed to provide you with a hassle-free and satisfactory shopping experience. Please review the following terms to understand our return process

1. Return Eligibility

1.1 Defective or Damaged Products

If you receive a product that is defective or damaged, please contact our customer support team at [support@katakarra.com] within [number of days, e.g., 7 days] of receiving the item. We will assess the issue and, if eligible, guide you through the return process.

1.2 Incorrect Product Received

If you receive a product different from what you ordered, please notify us within [number of days, e.g., 7 days] of receiving the item. We will arrange for the correct product to be sent to you or guide you through the return process.

1.3 Change of Mind

We understand that preferences may change. While we do not provide returns for a change of mind, we may consider exchanges or store credit on a case-by-case basis. Please contact our customer support team for assistance.

2. Return Process

2.1 Contact Customer Support

To initiate a return, contact our customer support team at support@katakarra.com.  Provide your order number and details of the issue.

2.2 Return Authorization

If your return is approved, our customer support team will provide you with a Return Authorization (RA) number and guide you on the return process.

2.3 Packaging and Shipping

Pack the product securely in its original packaging, including all accessories and documentation. Ship the product to the address provided by our customer support team, clearly marking the RA number on the package.

3. Refund or Replacement

3.1 Inspection and Approval

Upon receiving the returned product, we will conduct a thorough inspection to determine eligibility for a refund or replacement.

3.2 Refund or Replacement Initiation

If approved, we will initiate the refund or replacement process. Refunds will be processed within [number of days, e.g., 14 days] to the original payment method.

4. Exclusions

4.1 Used or Altered Products

Returns will not be accepted for products that have been used, altered, or damaged after receipt.

4.2 Non-Returnable Items

Certain products, such as perishable goods, personalized items and gift cards, are non-returnable and non-refundable.

5. Contact Us

If you have any questions or concerns about our return policy, please contact our customer support team at support@katakarra.com.

Thank you for choosing Katakarra Online Shopping Ltd. We appreciate your trust and we are committed to ensuring a positive and seamless shopping experience for all our customers.