Katakarra Online Shopping Ltd - Refund Policy

Effective Date [1st December, 2023]

Thank you for choosing Katakarra Online Shopping Ltd. Our refund policy is designed to ensure a fair and transparent process for our valued customers. Please read the following carefully to understand our policy.

1. Refund Eligibility

1.1 Defective or Damaged Products

If you receive a product that is defective or damaged, please contact our customer support team at support@katakarra.com within 7 days of receiving the item. We will assess the issue and, if eligible, initiate a refund or replacement.

1.2 Incorrect Product Received

If you receive a product different from what you ordered, please notify us within 7 days of receiving the item. We will arrange for the correct product to be sent to you or initiate a refund.

1.3 Change of Mind

We understand that preferences may change. While we do not provide refunds for a change of mind, we may consider exchanges or store credit on a case-by-case basis. Please contact our customer support team for assistance.

2. Refund Process

2.1 Contact Customer Support

To initiate a refund, contact our customer support team at support@katakarra.com. Provide your order number and details of the issue.

2.2 Return of Products

If required, our customer support team will guide you on the return process. Please follow the provided instructions for returning the product.

2.3 Inspection and Approval

Upon receiving the returned product, we will conduct a thorough inspection to determine eligibility for a refund. If approved, we will initiate the refund within 14 days through the original payment method.

3. Exclusions

3.1 Used or Altered Products

Refunds will not be provided for products that have been used, altered, or damaged after receipt.

3.2 Non-Returnable Items

Certain products, such as perishable goods, personalized items and gift cards, are non-returnable and non-refundable.

4. Cancelled Orders

4.1 Cancellation by Katakarra

We reserve the right to cancel orders for reasons including, but not limited to, product unavailability or pricing errors. In such cases, we will issue a full refund.

5. Contact Us

If you have any questions or concerns about our refund policy, please contact our customer support team at support@katakarra.com.

Thank you for choosing Katakarra Online Shopping Ltd. We appreciate your trust and we are committed to ensuring a positive and satisfying shopping experience for all our customers.